Selltis Support & Training
985-727-4571 or firstname.lastname@example.org
We provide technical support for Selltis Monday-Friday, 8am-5pm CST. Please send an e-mail to email@example.com or call us at 985-727-4571 to speak with a support engineer. Or submit a ticket through your Selltis CRM platform.
Selltis uses Desktop Streaming, a remote PC control tool, to aid in support issue resolution. When a support representative is online, and instructs you to do so, press the link below to establish a connection. Selltis support representatives will direct you to press this link when they are available to receive the connection and a support issue requires this tool.
Support Tips and Policies
Unlimited technical support is included in the monthly service charge for our hosted-service customers.
Keep in mind that many issues that seem to stem from one software package can be caused by another application, by the operating system, or by the system drivers. Though we will do our best to assist you in resolving every problem that affects the functioning of our software, we cannot guarantee that we will resolve issues that are not caused by our software. You will be billed for all issues caused by third-party software, operating systems, or hardware drivers.
Please establish a policy within your organization for coordinating support calls. We suggest routing all support issues through one person, either a designated user or an MIS person. This way, you will not have to pay for multiple support calls that address the same issues, and you will build a knowledge base of solutions for future use. Let us know about your policy and give us the names of authorized users to avoid unnecessary billing.
Login to get step-by-step instructions and more in our Selltis User Guide. If you don’t know the password, please reach out to our support team at firstname.lastname@example.org or call us at 985-727-4571.