We provide technical support for Selltis and all of our other software products Monday - Friday,
8am - 5pm CST. Please send an e-mail to email@example.com or call us at 985-727-4571 to speak with
a support engineer.
Our Hosting Service customers receive unlimited technical support included in the monthly service
charge. For customers that purchase Selltis, we offer an unlimited technical support plan for a yearly
fee based on the size of the workgroup. Discounts of 20% are offered for support plan renewals.
Keep in mind that many issues that seem to stem from one software package can be caused by another
application, by the operating system, or by the system drivers. Though we will do our best to assist
you in resolving every problem that affects the functioning of our software, we cannot guarantee that
we will resolve issues that are not caused by our software. You will be billed for all issues caused
by third party software, operating systems, or hardware drivers.
Please establish a policy within your organization for coordinating the support calls. We suggest
routing all support issues through one person, either a designated user or an MIS person. This way,
you will not have to pay for multiple support calls that address the same issues, and you will build
a knowledgebase of solutions for future use. Let us know about your policy and give us the names of
authorized users to avoid unnecessary billing.
Selltis utilizes Desktop Streaming, a remote PC control tool, to aid in support issue resolution.
When a support representative is online, and instructs you to do so, pressing the link below
establishes a connection. Selltis support representatives will direct you to press this link when
they are available to receive the connection and a support issue requires this tool.
When requested to do so by Selltis, please click here to share your screen.